SUPPORT / ALWAYS ROOM FOR QUESTIONS
Need a hand? Just ask.
A little guidance, a place to report bugs and an email address to reach the Lucky team.
Updated · Kylan Studio
Help is right here.
The app is coming soon. You can still send feedback or try playing on the website.
Try a roll while you wait ↗Say hello to Lucky
Found an issue, have an idea or need to ask about your data? Email Kylan Studio directly. You don’t need a support account.
SUPPORT EMAILcontact@kylanstudio.comThese links open your email app. If your device has no email app configured, copy the address above and send a message using your usual email service.
Help us reproduce a bug
To help us reproduce the issue, please include:
- Your device model, Android version and Random Lucky version; for website issues, include your browser name.
- The feature you were using and the steps leading to the issue.
- What you expected and what actually happened.
- A screenshot or video if helpful, with private information hidden.
Do not send passwords, verification codes, payment details or identity documents. We will reply to the email address you use to contact us.
You might be wondering
Where can I download Random Lucky?
The app has not been released and currently shows “Coming soon”. The download button on the home page will be updated when the official release is available. Meanwhile, you can try the dice on this website.
Why does the app say there is no connection?
The current version needs Wi-Fi or mobile data. Check your connection, turn off airplane mode if enabled, then tap Retry. If the problem continues, send us your device model and Android version.
How do I change the spinner options?
Open Spinner, choose the list editor, enter one option per line and save. The list needs at least two options and is stored on your device.
Can I clear my play history?
Yes. Each tool has its own history and a Clear button. Clearing one tool’s history does not delete your spinner lists or other tools’ histories.
Will my history move to a new phone?
The app currently has no account or cross-device sync. History and spinner lists are stored locally; restoring a backup, if available, depends on the operating system.
Where can I change the language and theme?
Use the language button at the top of the app to switch between Vietnamese and English. The light/dark button changes the theme, and your theme choice is remembered for next time.
How do I play with the dice on the website?
At the top of the page, drag and release a die to throw it. The two dice collide and bounce at the edges. Tap quickly or press Enter/Space to roll. In Try a roll, choose one to three dice and press Let’s roll! The Pause motion button pauses looping animations and flying dice in the hero.
Manage your data and request deletion
You can clear history inside each tool. To reset all local data on Android, go to Settings → Apps → Random Lucky → Storage → Clear data. Save anything you want to keep before doing this.
For support messages or data already sent to external services, email us with the subject “Data request” and describe the data and your request. We may need more information to identify the correct data; deleting it on your device does not automatically delete analytics data already sent.
Read the full details in the Privacy Policy. Conditions of use are described in Terms.
Luck is random.
Clarity is always intentional.